Contact Center Routing Constraint Extraction Dataset
- Records
- 5585
- Size
- 0.5GB
- Format
- JSON
- Provider
MOBIUSI INC- Updated
- v1.02026-11-04
This dataset pairs administrator instructions for routing calls or messages with structured target configurations, covering interaction channels, required skills, routing priority, business hours, applicability conditions, and fallback rules. It supports extracting routing constraints from configuration text to automate routing setup in contact center communication software. Use it for structured-output supervised fine-tuning, information extraction training, and model evaluation.
Overview
Dataset Insights
Preview
Sample Examples
Schema
Technical Specifications
| Field | Type | Description |
|---|---|---|
| file_name | string | File name |
| priority | integer | The priority level explicitly required for the interaction or its routing rule. |
| business_hours | object | The schedule during which the routing constraint applies. |
| fallback_rules | array | Actions to take when the primary routing destination or handling path is unavailable or unsuccessful. |
| required_skills | array | Skills an agent or routing destination must have to handle the interaction. |
| instruction_text | string | The original administrator instruction describing how calls or messages should be routed. |
| interaction_channel | string | The interaction channel specified or implied by the instruction. |
| applicability_conditions | array | Conditions that determine which interactions are subject to the routing instruction. |
Trust
Compliance Statement
Authorization Type
Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use
Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization
No PII, no real company names, simulated scenarios follow industry standards
Compliance System
Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs
FAQ
Frequently Asked Questions
- What does the dataset contain?
- It pairs administrator instructions for routing calls or messages with structured targets. The constraints include interaction channels, required skills, priority, business hours, applicability conditions, and fallback rules.
- Which training and evaluation tasks does it support?
- It supports extracting routing information from natural-language configuration instructions, generating structured outputs, and training or evaluating models for contact center routing configuration.
- Which fields are included?
- The fields cover the original routing instruction, interaction channel, required skills, routing priority, business hours, applicability conditions, and fallback rules. Refer to the delivered data schema for exact field types and organization.
- How can I access the data, and what are the licensing terms?
- Check the dataset product page or the provider's agreement for availability, permitted uses, and licensing terms. Confirm that the applicable license covers your intended use before deployment.
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Cite this Work
@dataset{Mobiusi2026,
title={Contact Center Routing Constraint Extraction Dataset},
author={MOBIUSI INC},
year={2026},
url={https://www.mobiusi.com/datasets/2616c699000f47d4a179f553631c43c4?dataset_task_cate_id=9},
urldate={2026-10-26},
keywords={contact center dataset,routing constraint extraction,customer service routing,call routing,message routing,information extraction,structured output SFT,routing rule automation},
version={1.0}
}Using this in research? Please cite us.