Context-Dependent IT Support Intent Classification Dataset
- Records
- 3970
- Size
- 0.5GB
- Format
- JSON
- Provider
MOBIUSI INC- Updated
- v1.02026-11-04
This dataset contains multi-turn chat conversations from endpoint and digital workspace support scenarios, with the primary IT support intent labeled for a designated turn along with its context dependency. It covers standalone requests, follow-ups, clarified intent, and intent changes, supporting models that interpret requests in light of conversation history. Typical uses include fine-tuning IT support chatbots, evaluating intent recognition, and researching support request routing.
Overview
Dataset Insights
Preview
Sample Examples
Schema
Technical Specifications
| Field | Type | Description |
|---|---|---|
| file_name | string | File name |
| intent_label | string | The primary IT support intent expressed in the target turn, interpreted using conversation context when necessary. |
| intent_changed | boolean | Indicates whether the target turn reflects a change from the user's preceding intent. |
| target_turn_index | integer | The zero-based index of the turn whose intent is being classified. |
| previous_intent_label | string | The user's intent immediately before the target turn, or null when no previous intent is available or applicable. |
| context_dependency_type | string | The target turn's relationship to the preceding conversation: standalone request, follow-up request, clarification, or intent change. |
| conversation_transcript | string | The complete multi-turn endpoint or digital workspace support conversation, with speaker turns in chronological order. |
Trust
Compliance Statement
Authorization Type
Proprietary - Commercial AI Training License (No Redistribution)
Commercial Use
Requires exclusive subscription or authorization contract (monthly or per-invocation charging)
Privacy and Anonymization
No PII, no real company names, simulated scenarios follow industry standards
Compliance System
Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs
FAQ
Frequently Asked Questions
- What conversations does the dataset contain?
- It contains multi-turn chat text from endpoint and digital workspace support scenarios. Annotations include the target turn's primary intent, context dependency type, whether the intent changed, and the preceding intent.
- How are context and target-turn intent represented?
- Each record provides the complete chronologically ordered conversation, a target turn index, and an intent label. It also identifies whether the turn is a standalone request, follow-up, clarification, or intent change, enabling models to use prior turns.
- Which training and application tasks does it support?
- The dataset supports IT support intent classification, contextual understanding, dialogue state tracking, and task-specific chatbot fine-tuning. It can also be used to evaluate how well support request routing systems interpret multi-turn conversations.
- How can I obtain the dataset and verify its license?
- Check the relevant product page or contact the data provider for access details. Before use, review the dataset's license scope, commercial-use permissions, and redistribution terms.
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Cite this Work
@dataset{Mobiusi2026,
title={Context-Dependent IT Support Intent Classification Dataset},
author={MOBIUSI INC},
year={2026},
url={https://www.mobiusi.com/datasets/8eff662782eb99a9fdb6d79391d5cfd1?dataset_task_cate_id=1},
urldate={2026-10-22},
keywords={IT support intent classification,multi-turn dialogue dataset,contextual intent recognition,endpoint support,digital workspace,chatbot training,dialogue state tracking,support request routing},
version={1.0}
}Using this in research? Please cite us.